Payment Terms & Conditions

Last updated: July 10, 2025

Accepted Payment Methods

A valid credit card to keep on file must be provided upon opening account; a Credit Card Authorization Form must be filled out to provide the credit card information
Credit card will be charged prior to the release of orders
Being the authorized cardholder or the Corporate Officer, by signing/placing the purchase order, you understand and agree to the terms set forth in this agreement, agree to pay, and specifically authorize to charge the credit card provided for the shipment
Due to the volume of transactions and to expedite the order(s), Dear John will provide a courtesy notification email to all customers once orders are ready to ship to advise the amount and the credit card on file will be charged after 72 hours of notification
In the event of any orders that cannot be processed due to payment, we will promptly update the respective Sales Rep to notify the account
Payment conditions must be satisfied within 5 business days upon notification from Sales Rep, otherwise, goods must be released back into circulation to avoid passing of critical in-season selling time
Should payments become available after goods released back into circulation, please reprocess as new order, which will be subject to stock availability at that time

All Dear John Denim goods must reference and be priced at minimum the suggested MSRP on line sheets
The retailer cannot mark down and sell/list Dear John Denim on clearance until after 90 days of original Dear John delivery window
Advertising any Dear John Denim goods on sale and/or clearance is prohibited
Selling/Listing any Dear John Denim goods from the Core collection on sale and/or clearance is prohibited. Core is not to be marked down
E-Commerce retailing is available only to accounts with concurrent brick and mortar retails and subject to prior written consent from Dear John
Using a 3rd Party E-Commerce website to sell/list Dear John Denim is prohibited

All shipped goods must be counted upon receipt
Any discrepancy must be notified to Dear John immediately
All claims or demands of defective merchandise must be submitted in writing on the Return Authorization Form accompanied by photo and sent via email or certified mail to our Customer Service department within 14 days of receipt of goods for evaluation
All returns must be with original packaging
No return or exchange on promotional items

Dear John can accommodate exchanges for Core styles within 30 days of the invoice only with approved Return Authorization
Dear John cannot accommodate exchanges for seasonal items due to "cut-to-order" practice
Exchange orders must be 15% more than the exchange and the merchandise exchanged must be freight pre-paid with prior written consent from Dear John
All exchanges must be with original packaging
No returns or exchanges on promotional items